Pair is a service, enabling people commute in comfort to and from work in Lagos and Abuja, by connecting Car-owners to non-car owners, commuting to work via the same route. The principle behind Pair is for non-car owners whom we call Pair passengers to experience the comfort of a private car, without the cost and responsibilities of ownership and for Car-owners whom we call Pair-drivers to earn extra revenue by sharing rides with their Car.
Simply,click on the "become a driver" option at the top of the website to signup as a driver.To signup as a passenger and order rides,click on "book a ride" to get started.
Pair is only available to Lagos, and Abuja residents.
Pair Xetra : 3 or 4 passengers (Depending on the Car) , Pair Yetra : 3 passengers (Working class and Corporate class rides only) , Pair Zetra : From 6 passengers upwards.
Yes,as a new user.You are emtitled to a N700 free Pair credit,upon signing up.To activate,use coupon code : "Anta1990"
Finding a ride on Pair is usually a matter of days.
Yes,you can.Only for Executive rides on Pair Xetra and Yetra..
You are very safe with Pair drivers.Unlike everyday taxis or charters,all drivers on the platform,are staffs of Vehicle charter companies,in partnership with Pair. Thus,they are well vetted to ensure your safety,as a rider(passenger).
On Paircharter,we try as much as we can to cater for difference in taste and preference.Currently,passengers(riders) can select from 300+ vehicles on the platform.Ranging from Saloon Cars,Minivans,Suv's, Minibuses and Buses.
Change your account information via your account dashboard. Your account dashboard is the default page the system takes you, upon signing into your Pair account as a Pair driver or a Pair passenger.
Click on the "forgot password" option on your login page,and you will recieve an sms guiding you on how to reset your password.
Please speak with a customer care rep. on the live chat option on the website.The live chat option is available on the bottom of the webpage on your phone or web browser.Alternatively,you can request a call from a rep. or email email@example.com NB: When you request a call from a rep. via the website,it may take a while to be reached.You are adviced to call the hotline; if you do not recieve a call at the stipulated time.
To effectively use the platform, it is mandatory you verify your identity to ensure Paircharter remains safe. Verifying every user is the only means to ensure safety on the platform.
Please refer to the Car eligibility section of the website,to confirm if your vehicle is eligible to be used on the platform.
We ensure our platform is as self-explanatory as possible. If you are having problems with uploading your documents, you should contact Paircharter live care rep.,schedule a call with a Paircharter rep. or email firstname.lastname@example.org or email@example.com and you will be aided through the process in a matter of minutes.
No,you are not. Without undergoing the verification process, we are unable to vet the informations you submitted upon signup,and thus unable to confirm if you are eligible to use this platform.
You will be requested to submit a valid identity card.Any of ; a Permanent voters card(pvc),bio page of your international passport, Work id ,National Identity card . You will also need to submit a valid utility bill. Any of Electricity bill , Landuse charge(Lagos) , Water bill, or Dstv payment reciept.
We try to ensure our service is as seamless and fast as possible and thus accounts are verified in 48 hours or less but there may however be situations, where we are unable to deliver or verify profiles within the above timeframe. In such situations, a Pair customer care representative will contact you personally oveer the phone.
All documents submitted during the verification process are saved on our data dump,and deleted upon successful verification or rejection.
Our drivers are paid weekly.
Payments to our partners are made via bank transfer.
Our drivers/partners earn averagely ₦45,000 monthly.
No. While we understand it is faster to make payment via web transaction, we've realized the majority of past users would rather make payment via bank trasnfer.Thus, a t the moment payments are only made via bank deposit or transfer.
Please refer to the Vehicle eligibility section of the website.
Pair Xetra seats approx. 4 passengers on a trip,is a Saloon or Sedan Car like Toyota Prius, Honda Accord. Pair Yetra seats between 5-8 passengers on a trip,and comes as a Minivan or Suv. Pair Zetra seats between 10 passengers to 40 passengers on a trip,and comes as a Minibus or a Bus.
You do not need access to a Smartphone to use Pair. However access to a smartphone gives you access to convenience while using our service.
Waiting time for a ride-partner is a maximum one hour from the time a ride is supposed to commence. However the maximum one hour waiting time can be increased, decreased based on the discretion of the affected partner.
It is very rare for a Pair driver to fail to fulfil his/her obligation.However, in such a scenario ; you are expected to cancel your current ride offer, request to be paired with a new driver and contact customer care.
Between a few hours,to a few days.
While there is currently no realtime minute tracking feature on the platform. Pair riders are expected to make use of the Pair-in/Pair-out feature on every passenger(rider) dashboard.
Pair-in/Pair-out is a click feature on every Passenger(rider) dashboard ,with which you are expected to confirm trip takeoff.
Yes it is mandatory you activate the tracker, as it allows Pair administrators to track your commuting activity and keep records of unusual scenarios or signs while commuting. For the Pair driver, activating the tracker is a means for you to inform pair that you have just picked up your ride partner or you’ve just dropped off your partner.
The Pair tracker is located on the right-hand side of every users PAIR dashboard.
It is mandatory for all PAIR vehicles to have a working AC. It is compulsory for Pair-drivers to activate the AC feature on their Car while commuting with a Pair-passenger, except the Passenger goes against it.
In this situation, please submit photo evidence and forward it to firstname.lastname@example.org Or talk to a Pair rep. on the website's live chat service ,or via the mobility chat service- Telegram.
If you do not activate the Pair tracker before starting a trip or after a trip. Our administrators will find it difficult to prove you fulfilled your obligations as a Pair driver for the trip, since you didn’t activate the tracker and thus may not appropriately charge the Pair-passenger. Always confirm that you are starting a trip, by clicking on Pair-in, on the Pair tracker, and by clicking Pair-out to show a trip just ended.
Either a paired driver or passenger can cancel pairing with the other by simply clicking on the cancel pairing option under settings on the dashboard. Note: Pair doesn’t guarantee a refund if a passenger decides to discontinue a pairing session which has been paid for already.